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Privacy Policy for Your Account Data

kantor99 Privacy Policy shows how we handle the details connected with your account, wallet records and device access.

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kantor99 Privacy Policy for Your Account Data
PRIVATE HELP PATH

Where To Ask About Privacy Policy

A clear contact route matters when your account details or wallet record need attention. Use the support path shown inside your kantor99 account and describe the specific privacy issue, such as a wrong phone number, an unfamiliar login record or a QRIS reference you cannot identify. We may ask for account details needed to locate the record, but never ask for your password or full wallet credentials. If you cannot reach the account area, explain that in your request so we can direct the next step where local law permits.

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Account access

Tell us which account step stopped you, such as phone verification or a login record you do not recognise. We use only the details needed to locate the request and will not ask for your password.

Wallet record

For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account question, include the reference and date shown to you. Do not send a wallet PIN or complete credential in the message.

Privacy request

Ask for a copy, correction or removal of account data through the account support path. State the request clearly, and we may confirm ownership before handling it where local law permits.

SIX DATA CONTROLS

Six Controls Behind Our Data Handling

We keep the Privacy Policy practical by connecting each data use to an account step you can recognise.

Account details

We use the name and phone details attached to your account to connect verification, login support and privacy requests. If a detail is wrong, you can ask us to correct the record through support.

Device signals

A mobile browser or desktop session may create technical records such as device type, browser path and login time. These signals help us investigate unusual access without requiring your wallet credentials.

Cookie settings

Cookies can keep the account path connected between a login page and the lobby. You can manage browser cookie settings, although changing them may affect the way your saved session behaves.

Wallet references

A DANA, OVO, GoPay or QRIS reference can help us match a payment question to an account record. Bank transfer and virtual account references may serve the same reconciliation purpose.

Retention steps

We keep account, support and transaction records only for the period needed for account operation, security, dispute handling or legal duties. A removal request is assessed against those reasons.

Change requests

You can ask for access, correction or removal of personal data through the account support path. We may confirm ownership first, then respond according to local requirements and the record involved.

Privacy Policy Questions For Indonesian Accounts

These Privacy Policy answers cover the questions we expect when you are deciding whether to open an account or checking an existing record. Each answer stays focused on data, cookies, wallet references, account security and contact steps. If your case involves a specific account, include the smallest useful detail through the support path and avoid sending passwords, PINs or complete wallet credentials.

It covers the account details, phone verification, login records, device signals, cookies, support messages and wallet references we may handle. It also explains retention, correction, removal and contact steps for Indonesian account access where local law permits.

We use your phone number to connect verification with the correct account and to investigate an account-access request. It can also help us separate one account record from another when you ask about a login or wallet reference.

Yes. The policy covers payment references linked to DANA, OVO, GoPay and QRIS, along with bank transfer and virtual account references. These details help us trace a transaction question, but you should never send a wallet PIN or full credential.

Cookies may keep your browser session connected between login and the lobby and can record necessary browser preferences. You can change cookie controls in your browser, but the account path may behave differently after those settings change.

Yes. Send a correction request through the account support path and identify the record that needs changing, such as a phone detail or account name. We may confirm ownership before making changes, and handling depends on local law.

We retain data for the period needed to operate the account, protect sessions, resolve transaction questions, handle disputes or meet legal duties. When those reasons no longer apply, a removal request can be assessed under the Privacy Policy.

You can ask for removal through the privacy contact path shown in your account area. We first confirm the request and check whether security, transaction or legal duties require continued retention. The outcome depends on local law and the record involved.

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